Online Mastering Process Methodology and Solutions Course

8-Week Course

8 Continuing Education Units

80 Military Clock Hours

About the Course

The second course in the Villanova University Business Process Management three-course certificate, Mastering Process Methodology & Solutions focuses on the six phases of BPM methodology: assessment, design, modeling, implementation, monitoring and modification.

Villanova has BPM experts to provide you with a detailed explanation, overview and insight into successful business process management implementations. This eight-week course teaches you critical Lean Six Sigma techniques for effective data analysis and essential project planning concepts for streamlined BPM project management – just some of the differences that set this program apart. Plus, you can acquire the skills to effectively manage process improvement initiatives and a credential that may stand out to employers and higher-ups.

Earn a Digital Badge

Villanova students will earn a digital badge when they successfully complete an individual course or full certificate program. These badges help to emphasize their skills and commitment to professional development and enables them to easily share and display the badge on a resume and/or social media.

Curriculum

8 Week Course

Week 1

Setup for Six Phases

Explain results-oriented methods used to capture and utilize data
Discuss effective ways to manage schedules and teams
Describe the critical aspects of documenting activities
Discuss project planning concepts and BPM project teams

Week 2

Assess

Identify the fundamentals of the assessment phase
Utilize proven data collection and usage methods
Describe value stream mapping
Discuss the essential elements for defining project scope

Week 3

Design

List the imperative features of the design phase
Identify the necessary components for desirable design outcomes
Recall the essential tips for choosing key performance indicators (KPIs)
Graphical analysis

Week 4

Model

Identify the principles of the modeling phase
Discuss the importance of utilizing appropriate data
Explain the role of model validation
Risk and prioritization to pick solutions

Week 5

Implement

List the best practices for the implementation phase
Define implementation planning
Explain key stakeholder involvement
Describe the importance of communication and change management

Week 6

Monitor

List the primary objectives of the monitoring phase
Explain how to obtain and analyze data and metrics
Describe root cause analysis
Discuss benchmarking and time-series comparisons

Week 7

Modify

Explain the elements of the modification phase
Discuss significant reasons for optimization
Review expert advice for process changes

Week 8

Look at Totality

Identify critical success factors for managing processes
Describe the most effective systems and tools for retaining BPM knowledge
Discuss strategies for BPM innovation and sustainability

Learning Objectives

Skills Learned

Data Analysis Team Management Project Management Risk Assessment Communication Change Management Innovation

What You’ll Study

Setup for Six Phases

BPM Objectives and Benefits Review
BPM Methodology Review
BPM Tool and Document Review
Measurements and Metrics
Project Management and Planning Concepts
BPM Project Teams and Planning
Team Building

Leadership Assessment Phase

Assessment Phase Overview
Assessing With Process Management Focus
Assessing With LSS Focus
Data Mining in the Assessment Phase
Data Collection Methods
Mapping the “As-Is” Activities
Value Stream Mapping
Task-Level Charts (Inputs/Outputs)
Defining the BPM Project Scope

Design Phase

Design Phase Objectives
Planning for the Solution
Defining and Communicating Expected Design Outcomes
Identifying Key Performance Indicators
Data Analysis and Graphical Representations of Data
Evaluating Design Options
Stakeholder Roles in the Design Phase
Characteristics of Effective Designs

Modeling Phase

Modeling Overview
Modeling Phase Objectives
Selecting Appropriate Data
Quantifying Process Models
Data-Based Evaluation and Prioritization
Model Validation
BPM Simulation
Modeling to Minimize Risk

Implementation Phase

Implementation Objectives
Implementation Planning – From PMP® Certification Perspective
Implementation Plan – Process Within the Process
BPM Stakeholders
Work Transition Planning
Communication and Change Management
Documentation and Standards

Monitoring Phase

Monitoring Objectives
LSS Techniques for Data Analysis
Capturing and Understanding Process Metrics
Process and Sub-Process Data
Problem Identification and Root Cause Analysis
Benchmarking and Time-Series Comparisons
Qualitative Sources of Feedback
Process Accountability – The Process Owner

Modification Phase

Modification Objectives
Focus on Optimization
When to Initiate a Process Change
Assessing Process Scope Change
Process Owners as Drivers of Modifications
IT Systems and Process Changes
Voice of the Customer
Review of the Six Phases

Look at in Totality

Managing Processes
Measuring Degrees of Process Orientation
Process Adoption
Systems and Tools for Retaining BPM Knowledge
Sustainability and BPM
Innovating with BPM
Course Summary

Related Certificate Programs

Business Process Management Certificate

24 Weeks

3 Courses

6,056+

Learn to increase your organization's efficiency and performance.

Certification Available

Who Should Register?

This certificate course is designed for those professionals who have completed Essentials of Business Process Management and are looking to build on their newly acquired BPM knowledge with essential tools and tactics for successful process improvement. This 100% online course is ideal for professionals looking to change or advance their career by expanding their understanding and skills or key process concepts.

Mastering Process Methodology and Solutions is also ideal for professionals seeking to expand their operational knowledge while focusing on targeted improvements. This BPM training course is also beneficial to improvement team members, performance professionals, consultants, IT and quality specialists, procurement/acquisition managers, data analyst and business managers who are involved or looking to be involved in essential process initiatives. It’s also ideal for individuals seeking alternative career paths. This dynamic online course is designed to bring beginners up to speed on key concepts while helping seasoned professionals expand their business process management expertise.

Tuition & Payment

Total Course Cost

$2,295

Course offerings and associated prices are subject to change without prior notice. Pricing for multi-course certificate programs varies depending on course selection. View the Professional Education Catalog for more information on the courses and programs.

Payment Options

There are multiple ways to pay for your certificate program. Just let your enrollment representative know the choice that works best for you.