Certificate in Organizational Leadership

Roberta Dillon, MS, is a Communication and Conflict Management Specialist, who works as a facilitator, trainer and coach to leaders and teams in higher education, healthcare, not-for-profit, and governmental agencies. Bobbie holds a B.A. in Communication/Journalism, summa cum laude, from St. John Fisher College and an M.S. in Conflict Analysis and Resolution from Nova Southeastern University Graduate School of Humanities and Social Sciences. Her studies and writing focus on organizational and interpersonal conflict including workplace violence. Bobbie worked professionally as a mediator for more than a decade with mediation training at the Upstate New York Family Mediation Training Institute, the Institute for the Study of Conflict Transformation at Hofstra University School of Law, as well as completing studies in the use of Narrative Mediation and Non-Violent Communication. She is a certified coach and trainer for the Comprehensive Conflict Coaching Model, an approved trainer for the Family Section of the Association for Conflict Resolution, and a certified assessor of the Conflict Dynamics Profile and Entrepreneurial Mindset Profile instruments.